SALESFORCE CERTIFIED-BUSINESS-ANALYST VALID EXAM TUTORIAL | LATEST CERTIFIED-BUSINESS-ANALYST TEST REPORT

Salesforce Certified-Business-Analyst Valid Exam Tutorial | Latest Certified-Business-Analyst Test Report

Salesforce Certified-Business-Analyst Valid Exam Tutorial | Latest Certified-Business-Analyst Test Report

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Salesforce Certified Business Analyst Certification Exam is a multiple-choice exam that consists of 60 questions. You have 105 minutes to complete the exam, and you must score at least 63% to pass. To prepare for the exam, you can take a Salesforce-approved training course, study the exam guide, and practice with sample questions. Additionally, you can join online forums and communities to learn from other certified professionals and gain insights into the exam. With adequate preparation, you can increase your chances of passing the Salesforce Certified Business Analyst Certification Exam and advancing your career.

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Salesforce Certified Business Analyst Exam Sample Questions (Q153-Q158):

NEW QUESTION # 153
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops
.. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

  • A. Value Stream Map
  • B. Detailed Process Map
  • C. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map

Answer: C

Explanation:
The documentation that is most beneficial for the business analyst to define the scope of the project is a SIPOC (Suppliers, Inputs, Process, Outputs, Customers) Map. A SIPOC Map is a high-level process map that shows the key elements of a process, such as the suppliers, inputs, outputs, and customers. A SIPOC Map can help define the scope and boundaries of a project by identifying what triggers the process, what are the inputs and outputs of the process, who are involved in or affected by the process, and what are the expectations or requirements of the process. A SIPOC Map can also help communicate and validate the scope with stakeholders and sponsors. A detailed process map is not documentation that is most beneficial for the business analyst to define the scope of the project. A detailed process map is a diagram that shows the steps, activities, and decisions involved in a process. A detailed process map can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project, but it does not help define the scope or boundaries of the project. A value stream map is not documentation that is most beneficial for the business analyst to define the scope of the project. A value stream map is a diagram that shows the flow of materials and information, the value-added and non-value-added activities, and the cycle times and wait times involved in a process. A value stream map can help identify waste, inefficiencies, and opportunities for improvement within a process, but it does not help define the scope or boundaries of the project. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i


NEW QUESTION # 154
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

  • A. send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.
  • B. Use multiple forms of communication; build trust; show empathy; and get commitment for next
  • C. Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.

Answer: B

Explanation:
The set of actions that are the most effective for collaborating with key stakeholders are to use multiple forms of communication; build trust; show empathy; and get commitment for next steps. These actions help to establish and maintain positive and productive relationships with key stakeholders who have an interest or influence in the project outcome. Using multiple forms of communication helps to ensure clarity, consistency, and timeliness of information and feedback among stakeholders. Building trust helps to foster mutual respect, honesty, and reliability among stakeholders. Showing empathy helps to understand and acknowledge the needs, expectations, preferences, pain points, goals, etc. of stakeholders. Getting commitment for next steps helps to ensure alignment and engagement among stakeholders on the project goals, scope, roles, and responsibilities. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-


NEW QUESTION # 155
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

  • A. Illustrate which fields are integrated with an external system.
  • B. Capture decision steps and different outcomes.
  • C. Set limits to the scope that will be documented.

Answer: B


NEW QUESTION # 156
During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.
What should the BA recommend?

  • A. Review the services team's goal' initiatives, strategies, and obstacles.
  • B. Review user stories on the services team's development backlog.
  • C. Review the Einstein Article Recommendations feature in the services team's org.

Answer: A

Explanation:
This answer states that reviewing the services team's goals, initiatives, strategies, and obstacles is what the BA should do to determine if the current solution of implementing an Experience Site that allows customers to view Knowledge articles and submit cases is adding value to UC's business. Goals are what the services team wants to achieve or accomplish in terms of business outcomes or benefits. Initiatives are what the services team plans to do or implement to achieve their goals. Strategies are how the services team executes or delivers their initiatives. Obstacles are what prevents or hinders the services team from achieving their goals, implementing their initiatives, or executing their strategies. Reviewing the services team's goals, initiatives, strategies, and obstacles means that the BA analyzes and documents these elements related to implementing an Experience Site that allows customers to view Knowledge articles and submit cases. Reviewing the services team's goals, initiatives, strategies, and obstacles is what the BA should do to determine if the current solution is adding value to UC's business because it helps the BA to measure and evaluate the performance and impact of the current solution against these elements. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder


NEW QUESTION # 157
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

  • A. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>
  • B. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
  • C. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.

Answer: A


NEW QUESTION # 158
......

New developments in the tech sector always bring new job opportunities. These new jobs have to be filled with the Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) certification holders. So to fill the space, you need to pass the Salesforce Certified-Business-Analyst exam. Earning the Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) certification helps you clear the obstacles you face while working in the Salesforce field. To get prepared for the Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) certification exam, applicants face a lot of trouble if the study material is not updated.

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